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New on E-xtracts.com

Free transportation of 2 - 6 samples worldwide.

Returns&Cancellation

RETURNS. Our policy is to present to our customers only top quality products. Despite of this if you are not satisfied with our products you may return whole or part of your order against refunding within 7 days after its receiving. In this case you have to send us a notification e-mail to shop@e-xtracts.com with order details. You will receive Return Authorization Number which has to be marked on return box. Returns will not be refunded without Return Authorization Number. All return items have to be in good resalable condition assessed by us on receiving according to our procedures. After evaluation of the products as being in good condition we will refund you the amount of your returned goods within 7 days. In case of evaluation as poor condition items a 20% fee is applied. All costs for back shipping, taxes, etc. emerging from return act must be paid from the customer. Any error in ordered items due to our fault is fully recovered on our expenses. For return address please use the section Contacts.

CANCELLATION. If you want to cancel your order you must send us notification e-mail on shop@e-xtracts.com with order details within 24 hours after order placing. In such case you will be charged with 20% re-stocking fee on subtotal value (without shipping costs). After this 24-hour period and without cancellation notification your order will be shipped.